LOOP's FAQ system allows you to categorise and manage FAQs efficiently, ensuring relevance, visibility, and ease of updates for you and your team.
(note this is sped up 30% but if you'd like the original that's here on Loom)
Setting Up an FAQ Repository
- Navigate to the desired location in the content tree.
- Hover over the desired parent node, click the dots, and select "FAQs Listing."
- Name the repository (e.g., "FAQs") and save.
Note: you only need to set up the FAQ repository once if it hasn't already been added.
Creating FAQ Categories
- Add categories to organise questions logically — e.g. "Tickets," "Short Breaks," or "Summer Competitions."
- Each category requires only a name; additional settings can be ignored.
Adding Questions and Answers
- Hover over a category and click the dots to create a new FAQ.
- Provide a title for the question and use the WYSIWYG editor to format the answer.
- Include headings, bullet points, or images to make the content more digestible.
- Save and publish each FAQ.
Using FAQs Across Your Website
- FAQs can be added to multiple pages using an FAQ block.
- Navigate to the page, click "Add Content," and select the FAQ block.
- Choose to display all FAQs in a category, or specific FAQs from within a category.
- Any updates to the FAQ repository automatically reflect wherever the block is used.
Benefits
- Improved Organisation: Consolidates answers in one location, keeping navigation clean.
- Easy Updates: Changes propagate across all pages where the block is used.
- Enhanced SEO: FAQs show up in site search and help pages rank better on Google.
- Customer Service: Enables teams to quickly update FAQs based on guest feedback.
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